Privacy Policy

Last updated: January 2026

At zeki.ae (“Website”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how Babar Ramzan Trading L.L.C (trading as ZEKI) collects, uses, shares, and protects your information when you visit our Website, place an order, contact us, or use our services.

This policy is intended to align with the UAE’s Personal Data Protection Law (Federal Decree-Law No. 45 of 2021). U.AE+1

1) Who We Are (Controller)

Legal Name: Babar Ramzan Trading L.L.C
Brand: ZEKI
Address: Office G01-610, Property Investment Office 4 – G01, Dubai Investment Park First, Dubai, UAE
Email: [email protected]
Phone/WhatsApp: +971-52-2842014

(“We”, “us”, “our” refers to the Company.)

2) What Personal Data We Collect

Depending on how you use the Website, we may collect:

A) Information you provide to us

  • Identity & contact details: name, phone number, email

  • Order details: products purchased, order number, invoices, warranty details

  • Delivery details: shipping address, emirate, delivery notes

  • Payment confirmation details: transaction status and basic payment references (we do not store your full card details)

  • Communications: messages via email, WhatsApp, phone, or website forms

  • Installation details (if applicable): appointment details, location details needed for service, door/lock compatibility notes (only what’s necessary)

B) Information collected automatically

  • Device & usage data: IP address, browser type, device type, pages viewed, approximate location (city/emirate level)

  • Cookies & similar technologies: for site functionality, security, analytics, and improving user experience

3) How We Use Your Data

We use your personal data to:

  1. Process and deliver your orders (confirm orders, ship items, provide tracking, handle COD where applicable)

  2. Provide customer support (answer questions, handle returns/refunds, warranty support)

  3. Provide optional installation services (schedule visits, coordinate technicians/partners, ensure safe and accurate service)

  4. Send service communications (order confirmations, delivery updates, invoice emails, policy updates)

  5. Improve and secure the Website (fraud prevention, abuse detection, performance monitoring)

  6. Marketing (where allowed) (send offers/updates; you can opt out anytime)

UAE PDPL generally requires lawful, fair processing and sets rights and obligations around processing and protection. 

4) Legal Basis for Processing (Where Applicable)

We process personal data when it is necessary to:

  • Perform a contract (e.g., fulfill your order, deliver products, provide installation)

  • Comply with legal obligations (e.g., invoicing, accounting, responding to lawful requests)

  • Protect legitimate interests (e.g., prevent fraud, secure the Website, improve services)

  • With your consent (e.g., certain marketing communications, optional cookies)

5) Payments

When you pay online, your card/payment details are handled by our payment service providers and/or your bank. For security reasons, we do not store full card numbers.

For COD orders (where offered), we may record payment collection status and any necessary refund details.

6) Who We Share Your Data With

We share personal data only as needed to operate our services, such as:

  • Courier and logistics partners (delivery and tracking)

  • Payment providers (processing and fraud prevention)

  • Installation technicians/partners (only what they need to deliver the service)

  • Website/hosting/security providers (to run and protect the Website)

  • Analytics providers (to understand Website performance and improve user experience)

  • Legal/regulatory authorities where required by law

We do not sell your personal data.

7) Cookies & Tracking Technologies

We use cookies to:

  • Keep the Website working properly (essential cookies)

  • Protect against spam/fraud and improve security

  • Understand traffic and improve performance (analytics cookies)

  • Support marketing/remarketing where enabled (marketing cookies)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8) Marketing Preferences

If you subscribe or opt in, we may send marketing messages via email/WhatsApp/SMS. You can opt out anytime by:

  • Clicking unsubscribe (email), or

  • Messaging us on WhatsApp with “STOP”, or

  • Contacting us at [email protected]

9) Data Retention

We keep your data only as long as necessary for:

  • Order fulfillment and support

  • Returns/refunds and warranty handling

  • Legal, tax, and accounting requirements

  • Fraud prevention and dispute resolution

When data is no longer needed, we securely delete or anonymize it, subject to legal requirements.

10) Your Rights

Under UAE PDPL, data subjects have rights that may include:

  • Access to personal data

  • Correction/rectification of inaccurate data

  • Erasure in certain situations

  • Restriction of processing

  • Objection to certain processing

  • Withdrawal of consent (where processing is based on consent)

  • Data portability (in certain cases)

These rights and conditions vary depending on circumstances and applicable law. U.AE+2Baker McKenzie Resource Hub+2

To request any of the above, contact us at [email protected] or WhatsApp +971-52-2842014. We may ask you to verify your identity before fulfilling requests.

11) Cross-Border Data Transfers

Some of our service providers (e.g., hosting, security, analytics, email tools) may process data outside the UAE. Where cross-border transfers occur, we take steps required under applicable UAE rules to ensure appropriate protection. U.AE+1

12) Data Security

We use reasonable technical and organizational security measures to protect personal data from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is 100% secure, but we work to maintain appropriate safeguards.

13) Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their policies separately.

14) Children’s Privacy

Our Website and services are not intended for children. If you believe a child has provided us personal data, contact us and we will take appropriate steps to remove it.

15) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

16) Contact Us

For privacy questions, requests, or complaints:

ZEKI (Babar Ramzan Trading L.L.C)
Address: Office G01-610, Property Investment Office 4 – G01, Dubai Investment Park First, Dubai, UAE
Email: [email protected]
Phone/WhatsApp: +971-52-2842014